Our Enterprise Application Integration (EAI) practice helps clients deal with today's challenges of business integration. Today's IT systems are made up of diverse elements- hardware, operating systems and software applications. For example, applications are run on different platforms and written in different languages. Data files are of different types, held in different sites and accessed in different ways. The major challenge for IT in addressing business integration is to manage this diversity.
Our business domain knowledge and rich experience in various business areas certainly give us an edge in effective handling various integration challenges like:
- ERP Integration - ERP applications are often seen as an effective route to business integration. However, a lot of ERP implementations have been inward-focused i.e. emphasizing on cost reductions, technology and process improvements instead of customers and suppliers. There is a shift from a single enterprise application towards the integration of 'best breed applications' provided by different vendors. The challenge is in how to do it most effectively.
- CRM Integration - Customer Relationship Management (CRM) solutions help consolidate all customer data to get a unified view of customers. Customer information that exists in various systems can be captured through different business processes, touch points and channels. It is important that all these systems are integrated and EAI plays a key role in achieving this objective.
- Supply Chain Integration - The key to an effective supply chain is tight integration of the different businesses that make it up. Distributors, retailers, producers, shippers etc. all need accurate information. The IT systems that they use are often not uniform and are not designed to work together. Integrating these systems is vital to reduce costs and improve turnaround.
- Legacy Systems Integration - Many businesses have to cope with having to ensure that legacy systems are not left isolated. Scrapping all legacy systems and building an entirely new structure is not cost effective and takes time. The challenge is to integrate legacy systems with new enterprise applications.
To know more about Enterprise Application Integration, contact us today!